This article was originally written by Antony Peyton for Banking Technology on 11 October, 2016 at bankingtech.com
Lloyds says it is set to become the “first” organisation in Europe to introduce new fraud prevention technology, helping protect its 30 million customers from telephone fraudsters.
The patented “Phoneprinting”, developed by call centre fraud firm Pindrop, creates an “audio fingerprint” of each call by analysing 147 unique call features – such as location, background noise, number history and call type – to highlight unusual activity, identify potential fraud and stop criminal callers. Lloyds says there is no need for customers to provide any additional information.
Matt Peachey, VP and general manager international, Pindrop, says the technology “can also identify multiple callers associated with the same phone number, allowing the detection and tracking of fraud rings”.