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Webinars: PSD2, GDPR, and understanding your customers

2018 might be racing towards us, but there's lots to talk about before the year is up. In a week of webinars on 5th and 7th December, we will be discussing "Solving the ‘identity problem’ for PSD2 and GDPR" and "First Impressions Matter – Understand Your Customer". And the good news is that if you can't attend, register anyway and we'll send you a recording.

Solving the ‘identity problem’ for PSD2 and GDPR

Wednesday, December 05, 2017 | 14:00 PM (GMT)


The Second Payment Services Directive (PSD2) mandates banks across the European Union to add two-factor Strong Customer Authentication (SCA) and Strong Customer Identity Verification (SCeID) on all remote access to customer accounts.

Both SCA and SCeID are mandated by PSD2, although the latter is not well understood. And failure to implement these capabilities exposes banks to penalties up to 2% of global annual turnover under GDPR.

The aim of this webinar is to examine the links between SCeID and SCA in the context of PSD2 and GDPR, sharing insight into how legislation mandates regulated firms to digitally verify customer identity and what technology helps to achieve this objective.


Ruth Wandhöfer, Global Head of Regulatory & Market Strategy, Citi


Gordon Harrison, Business Development Manager, Jumio

Tim Richards, Principal Consultant, Consult Hyperion

Pascale-Marie Brien, Senior Policy Adviser, European Banking Federation



First Impressions Matter – Understand Your Customer

Thursday, December 07, 2017 | 11:00 AM (EST)


The way consumers shop, buy and use financial services is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Finovate and Quadient invite you to attend our 30-45 minute webinar to learn why an inviting onboarding process for customers is no longer optional.


David Penn, Research Analyst, Finovate


Bob Meara, Senior Analyst, Celent

Andrew Stevens, Product Marketing Manager, Quadient

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