“Revolve your world around the customer and more customers will revolve around you.” – Heather Williams
How does your brand make people feel? Successful brands make people feel good about themselves and about the world. Achieving and sustaining that level of success requires a healthy “fan base.”
Jen Handley leads technology and innovation initiatives at Fizziology. She’s also a presenter at The Market Research Event (TMRE) on October 16-18 at the Westin Kierland Resort & Spa in Scottsdale, Arizona.
As a preview to her presentation, “Harnessing the Power of Fandom,” Jen shares her insights on the importance of activating your fans for business success.
Peggy L. Bieniek, ABC: How can leveraging brand advocates or "fans" help shape an organization's future success?
Jen Handley: Your fans are those who know and love your brand the most. They’ll voice their opinions, hopes and wishes, and they’ll also be the most critical of you. Brands who actively listen to their fans, understand who they are and what they want, can shape their products and market for future success.
PB: What are some examples of how you leverage brand advocacy for your various clients?
JH: MarketCast Group’s companies take a unique approach to understanding brands’ fandoms. For example, at Fizziology, we assign “evangelist” ratings to the fans who talk about a brand in social media. This allows us to consider fans on a spectrum of those who casually engage and those who strongly advocate for the brand. We then dive deep into their behaviors, their needs, values, personality traits, and what’s driving that advocacy.
PB: How does this approach help tell a compelling marketing story?
JH: Consumers connect most with brands that are authentic. Our research has shown that brands need to deliver on three key areas to satisfy fans: innovation in product and marketing, providing ways for the consumer to enhance their identity and relevance through being at the forefront of culture. Brands can prove authenticity in each of these key areas by showing that they’re listening to their fans and to the greater trends happening in the world.
PB: What will people gain from attending your conference presentation?
JH: Attendees will walk away with an understanding of what constitutes a true “fan” versus a consumer. We’ll use real-life examples from the worlds of Media & Entertainment and Lifestyle Brands to show how fandom can vary from brand to brand, what our best fans do for the brands they love, what drives fandom, and ideas for activating their own fan-base.
Want to hear more from Jen? Join us at The Market Research Event (TMRE). Learn, network and share best practices with the most influential leaders in market research. Stay connected at #TMREVENT.